Digital Programs Refund Policy: All digital programs are backed by a 60-day money-back guarantee. If you are not satisfied with the results of the program after fully participating for 60 days, you are eligible for a full refund. To initiate a refund, please contact our support team with proof of purchase and a statement explaining why the program did not meet your expectations.
Immediate Digital Downloads Refund Policy: All immediate digital download products come with a 30-day money-back guarantee. If you are not satisfied with your purchase, you may request a refund within 30 days of purchase. To qualify for a refund, you must submit a request to our support team along with your proof of purchase.
Process for Requesting a Refund:
- Contact Us: Reach out to our support team via email at [support@uphumanity.com]. Please include your order number and the reason for requesting a refund.
- Review: Our team will review your request. This process typically takes 3-5 business days.
- Outcome: Once your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Additional Information:
- Refunds are only available for purchases made directly through our website. If you purchased through a third party, please contact them directly as their refund policy may apply.
- Refunds will not be given for digital programs or immediate digital downloads where a significant portion of the content has been consumed or downloaded.
- All refund requests must be made within the specified guarantee period for each product type.
Contact Information: For any questions regarding the refund policy or to initiate a refund, please contact us at [support@uphumanity.com].
This revised policy should clearly communicate the terms and conditions to your customers, helping to manage expectations and ensure a smooth refund process.